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Troubleshooting

  • How do I clear the cache?
  • How do I enable Flash Player for Chrome?
  • How do I enable Flash Player in Safari?
  • How do I get a log from the Developer Console?
  • I can’t hear anything on my computer — why not?
  • I've found a bug. How do I report it?
  • My students can't see YouTube videos in Smart Lessons, how do I fix this?
  • What domains does Education Perfect use?
  • What is Zoom and how do I use it?
  • Why am I getting server connection errors?
  • Why can't I hear sound on the iPad app?
  • Why can't I log in?
  • Why can't I record my voice?
  • Why has a student's email address been removed from their account?
  • Why have my students lost points?
  • Why is Education Perfect Dash unavailable?
  • Why won't Dash work?
  • Why won't the 'Remember Me' login option work?

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  • Content/Learning Resources
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  • Tips and Tricks
  • Troubleshooting
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