How do I clear the cache?

Clearing your cache can help resolve a range of troubleshooting issues.

Using Google Chrome

On the browser toolbar, click the menu icon (three vertical dots in the top right).

Select the More Tools link. Then select the Clear browsing data link.

In the data drop-down menu, select the time range where you want to clear browsing data. Select the Cookies and other site data and Cached images and files checkboxes. Then click the Clear Data button to confirm.

Using Firefox

On the browser toolbar, click the menu icon (three horizontal lines in the top right).

Click the Options link.

Select the Privacy & Security section and then scroll down to the Cookies and Site Data section. Click Clear Data...

Tick the Cookies and Site Data and Cached Web Content checkboxes. Click Clear to confirm.

Using Safari

On the toolbar, click the Safari menu.

Select Preferences...

Select the Privacy tab and then Manage Website Data...

Select Remove All and then Done.

Using Internet Explorer

On the browser toolbar, click the settings icon (the cog in the top right).

Click the Safety link and then Delete browsing history...

Make sure the Temporary Internet files and website files and Cookies and website data checkboxes are ticked and everything else is unticked. Click Delete to confirm.

Using Microsoft Edge

On the browser toolbar, click the menu icon (three horizontal dots in the top right).

Click Settings link.

Scroll down to the Clear Browsing Data section and the click Choose what to clear.

Tick the Cookies and saved website data and Cached data and files checkboxes and leave everything else unticked. Click Clear to confirm.

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