How do I clear the cache?

Clearing your cache can help resolve a range of troubleshooting issues.

Using Google Chrome

On the browser toolbar, click the menu icon (three vertical dots in the top right).

Showing the three-vertical-dot menu icon in Google Chrome browser toolbar

Select the More Tools link. Then select the Clear browsing data link.

Showing the More tools link

In the data drop-down menu, select the time range where you want to clear browsing data. Select the Cookies and other site data and Cached images and files checkboxes. Then click the Clear Data button to confirm.

Showing ticked Cookies and other site data and Cached images and files checkboxes to clear browsing data

Using Firefox

On the browser toolbar, click the menu icon (three horizontal lines in the top right).

Showing the three-horizontal-line menu function in Firefox browser toolbar

Click the Options link.

Showing the Options link

Select the Privacy & Security section and then scroll down to the Cookies and Site Data section. Click Clear Data...

Showing the Privacy & Security section down to the Cookies and Site Data to see the Clear Data function

Tick the Cookies and Site Data and Cached Web Content checkboxes. Click Clear to confirm.

Showing ticked Cookies and Site Data and Cached Web Content checkboxes to clear data

Using Safari

On the toolbar, click the Safari menu.

Showing the Safari menu in Safari toolbar

Select System Preferences...

Showing how to get to Preferences from the toolbar menu

Select the Privacy tab and then Manage Website Data...

Showing the Privacy tab and then Manage Website Data section

Select Remove All and then Done.

Showing the final step in clearing the data through the Remove All button

Using Microsoft Edge

On the browser toolbar, click the menu icon (three horizontal dots in the top right).

Showing the three-horizontal-dot menu function in Microsoft Edge browser toolbar

Click Settings link.

Showing the Settings link

This will open a new tab. Select the Privacy, search, and services section in the sidebar. Then scroll down to the Clear browsing data section and the click Choose what to clear.

Showing the Privacy, search, and services section and Clear browsing data section when you scroll down

Tick the Cookies and other site data and Cached images and files checkboxes and leave everything else unticked. Click Clear now to confirm.

Showing ticked Cookies and other site data and Cached images and files checkboxes in the Choose what to clear section

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