How do I get a log from the Developer Console?

The Developer Console is a collection of tools that can be utilised to identify bugs.

With some technical issues, there are a lot of different things that could be going wrong. Your browser's developer console sometimes contains valuable information about what isn't working, which can be helpful for our Development Team when they're trying to find the cause of an issue.

Below is an image illustrating what the console looks like in Chrome:

Getting a Console Log

After completing the relevant steps below, please attach the file or screenshot to your reply and send it through to our Support team.

Google Chrome

1. Press Ctrl + Shift + J for Windows, or Option + Command + J for Mac.
2. Take a full-screen screenshot.

Mozilla Firefox

1. Press Ctrl + Shift + J for Windows, or Option + Shift + J for Mac. 
2. Take a full-screen screenshot.

Microsoft Edge

1. Press F12 to open the developer tools (alternatively, click on the Settings menu in the upper right-hand corner of the browser and select 'Developer Tools' from the drop-down menu).
2. Make sure that the 'Console' tab is selected.
3. Take a full-screen screenshot.

Safari

To do this, please follow these steps:

1. Press Option + Command + C after encountering the issue in Safari.
2. Take a full-screen screenshot.

Alternatively:

1. In the menu bar, click Develop > Show Error Console after encountering the issue in Safari.
2. If you don't see this option in the menu bar, choose Safari > Preferences, click Advanced, then select “Show Develop menu in menu bar”.
3. Take a full-screen screenshot.