I’ve found a bug. How do I report it?
No one likes bugs. To fix a bug, we need to get an understanding of exactly what's happening.
All this information can be emailed to us directly at email@example.com.
The developer console often contains error messages that can help to diagnose an issue. To find out how to get a console log, check out our guide.
|Name|| Letting us know the username or full name of the affected user allows us to look into that users account to see if we can reproduce the issue.
|Location|| To fix an issue, we need to know exactly where it occurs. Let us know the page you were on.
If the issue is with a lesson or assessment, let us know the exact name of it as well as the exact question that it occurred on. It can also be useful to get the exact web address that the issue occurred at.
|Device and Browser|| Many issues occur on some devices or browsers but not others.
You can give us a report on this information by going to https://www.whatismybrowser.com and sending us the Tech Support URL.
What device and browser should I use to access Education Perfect? has more information on what we recommend for you to be using. Switching device or browser might resolve the issue for you.
Screenshots and videos
Show us what's happening. Screenshots and videos are easy to take and tend to provide us with a better understanding of an issue than a description would.
Taking a screenshot on Windows
- Hold down the +PrtScn
- Paste the image directly into the body of your email (right-click→Paste or Ctrl+V).
Taking a screenshot on MacOS
- Hold down ⌘ Command+Shift+4
- Click the Capture Entire Screen button in the onscreen controls. Your pointer changes to a camera.
- The image should save to your Desktop. Attach it to the email.