Why haven't my students received email notifications?

When setting a Task or Assessment, you have the option to email students a notification. This article possible issues if students aren't receiving them.

1. Email notifications weren't turned on during setup

To check whether an assigned Task or Assessment had emails enabled, navigate to the Details tab of the Task or Assessment in question. Click on the three-dot menu and click Make a copy

From here, scroll down to the Options section to check whether Email my students about this task was toggled on or off. If the toggle is on, your students were sent an email, if the toggle is off, your students weren't sent an email. 

2. The Task or Assessment hasn't started yet

  • Tasks: Students should receive the notification email as soon as you set it. Regardless of which setting you choose, you can always click the button in the top right to Send email reminder.
  • Assessments: Students will receive the email close to the start time.

3. We don't have an email address for the student(s)

If emails are turned on, the start date has passed, and no email was received, it's possible that no email has been added to the affected student(s) accounts.

To check whether a student has an email address affiliated with their account, navigate to their class, and check the People tab. Here you can see the attached email address. If it's missing you can easily add it - follow our guide.

Adding an email address to a student's account after a Task has begun will not send them any emails from before this time, however, they will receive all future reminders.

If you would like to update the email addresses associated with student accounts in bulk, our dedicated Enrolment Team can action this for you. Submit student details to us by following our enrolment guide here.

4. Emails are being caught in students' spam filters

If your students have the correct email addresses linked to their accounts and they're still not receiving homework notifications or reminders, please ask them to check their spam folders.

Still stuck? Contact us.

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