Managing Student Accounts on EP

Teachers are able to quickly and easily create new student accounts, edit their details, and shuffle them into different classes all from their accounts. This article explains how!

If you're experiencing the error This email address is already taken, the email address is already in use elsewhere. Please contact us and confirm the student's name and email address to have them transferred to your school.

Before we begin:

If your school is integrated with Wonde, you will be unable to make changes to your classes. Accounts need to be managed via your school's Student Management System. Find out more here.

  • If you wish to add entire classes, it’s easier to either:
  • Avoid creating duplicate accounts. This helps keep progress all in one place and prevents confusion around licencing.

Start by logging in and navigating to the Classes tab in your Dashboard. Everything outlined in this article will be completed in this tab.

How to navigate to the Classes tab in the Control Panel

Classes assigned to you are shown at the top of the page. Click in to any to view the specific details.

All other classes at your school are listed within the table below.

Where to click to view classes

Creating new student accounts

Click into your target class, and click + Add Student.

How to add students in the chosen class

Enter the student's name when prompted. Any existing accounts with similar names will be displayed. If the student has an existing account and it shows up, click Add to Class.

If the student goes by different names (e.g. Matt vs Matthew), try both iterations in case there's already an account.

If you're adding an entirely new account, click Create a new student account.

Showing the “Add to class” option when the student being added has an existing account or “Create a new student account” function if there’s none

Fill out any additional details for the student and click Add to class.

Pop up window to fill out additional details for the student

This email address is already taken indicates that the email address is already in use. Please contact us and confirm the student's name and email address to have them transferred.

With an email address

When adding a student with an email address, the student will automatically receive an email welcoming them to EP. They'll be prompted to log in and create a password. 

Without an email address

When adding a student without an email address, you will be given a temporary password that will need to be given to the student. Students will be prompted to create a new and secure password upon logging in to EP.

IDs, SSO IDs and LTI IDs

Depending on how your school is set up, you may be required to enter a Student ID, SSO ID or LTI ID when creating a new account. 

Showing the Student ID field if required by the school

To see what IDs some of the other students at your school are using, hover over the Help icon.

Showing the “Help” icon to see IDs used by other students and to check their format

If you're still unsure of what ID you should be using, get in touch with us.

Removing students

Navigate to the class in question, and tick the box next to each of the students that you'd like to remove. 

Next, click Remove from this class

Showing how to remove selected students from the Class page

To remove a student from more than one class, navigate to their individual profile.

You can either search for their name in the box at the top of the page or click their name from the class page. 

Select Remove from class for any classes that you want the student to be removed from.

Showing how to remove a student from multiple classes by navigating to their student page

To remove a student from EP completely, simply remove them from all of their classes. This makes their account inactive, and they’ll be unable to log in. 

Moving students between classes

There are several ways to move students between classes. Here, we'll cover two options:

From a student's account:

Navigate to your chosen student in the Classes tab. Beneath their profile, you'll see a list of all the classes the student is currently enrolled in. 

You can click Remove from class to remove them from that specific class, and you can also click + Add [student] to another class to enrol them into other classes in bulk.

The student can access their account as normal, and the changes to their classes are reflected instantly.

Buttons to move students between classes

From a class:

Navigate to your chosen class. Here you can + Add student as we did earlier, but you can also shuffle existing students elsewhere.

Check the box next to your chosen student(s), and additional options will display at the bottom of the page. Choose to Remove from this class, or move to another class.

Both options will remove students from the current class, so beware!

Buttons to move students in a class

Other account changes

Check out our resources for more information on managing student accounts:

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