Managing Student Accounts on EP

Teachers are able to quickly and easily create new student accounts, edit their details, and shuffle them into different classes all from their accounts. This article explains how!

If you're experiencing the error This email address is already taken, the email address is already in use elsewhere. Please contact us and confirm the student's name and email address to have them transferred to your school.

Before we begin:

If your school is integrated with Wonde, you will be unable to make changes to your classes. Accounts need to be managed via your school's Student Management System. Find out more here.

• If you wish to add entire classes, it’s easier to either:
  • Have our Enrolment Team do a bulk student import for you. 
  • Use the Class Join Code feature.
• Avoid creating duplicate accounts. This helps keep progress all in one place and prevents confusion around licencing.

Navigating to your classes

Start by logging in and navigating to the Classes tab in your Dashboard. Everything outlined in this article will be completed in this tab.

Classes assigned to you are shown at the top of the page. Click in to any to view the specific details.

All other classes at your school are listed within the table below.

Creating new student accounts

Click into your target class, and click + Add Student.

Enter the student's name when prompted. Any existing accounts with similar names will be displayed. If the student has an existing account and it shows up, click Add to Class.

If the student goes by different names (e.g. Matt vs Matthew), try both iterations in case there's already an account.

If you're adding an entirely new account, click Create a new student account.

Fill out any additional details for the student and click Add to class.

This email address is already taken indicates that the email address is already in use. Please contact us and confirm the student's name and email address to have them transferred.

With an email address

When adding a student with an email address, the student will automatically receive an email welcoming them to EP. They'll be prompted to log in and create a password. 

Without an email address

When adding a student without an email address, you will be given a temporary password that will need to be given to the student. Students will be prompted to create a new and secure password upon logging in to EP.

Removing students

Navigate to the class in question, and tick the box next to each of the students that you'd like to remove. 

Next, click Remove from this class. 

To remove a student from more than one class, navigate to their individual profile.

You can either search for their name in the box at the top of the page or click their name from the class page. 

Select Remove from class for any classes that you want the student to be removed from.

To remove a student from EP completely, simply remove them from all of their classes. This makes their account inactive, and they’ll be unable to log in. 

Moving students between classes

There are several ways to move students between classes. Here, we'll cover two options:

From a student's account:

Navigate to your chosen student in the Classes tab. Beneath their profile, you'll see a list of all the classes the student is currently enrolled in. 

You can click Remove from class to remove them from that specific class, and you can also click + Add [student] to another class to enrol them into other classes in bulk.

The student can access their account as normal, and the changes to their classes are reflected instantly.

From a class:

Navigate to your chosen class. Here you can + Add student as we did earlier, but you can also shuffle existing students elsewhere.

Check the box next to your chosen student(s), and additional options will display at the bottom of the page. Choose to Remove from this class, or move to another class.

Both options will remove students from the current class, so beware!

Other account changes

Check out our resources for more information on managing student accounts:

• Resetting student passwords
• Updating profile details
• Adding an email to a student’s account
• Adding parent emails to a student’s account
• Managing teacher accounts
• Expired Licence/Locked Content