How do I reset my students' passwords?

As a teacher, you can instantly reset your students' passwords in the Control Panel.

If you would like to bulk reset passwords for multiple classes, please contact

Resetting passwords for a single student

Navigate to the Classes section of your Control Panel or directly click into a class from your homepage.

From Classes your classes will be listed on a series of tiles at the top of the page. To open one of your classes, simply click either the name of the class or the View Class button.

You can also scroll down to see a full list of classes or search for a student's name in the search bar at the top of the page.

By clicking the reset password button on the relevant student row, you can reset their password in a couple of ways.

You can choose whether you would like to email the student a secure login link or generate a temporary password to pass on to them.

If you chose to email the student, you will see this dialogue. The email they have been sent will be valid for the next 72 hours. You will also be given the time and day of expiry. 

If you have selected the option to generate a password, a dialogue window will open with the temporary password for you to copy and give out to that student. This temporary password will be valid for 72 hours. You will also be given the time and day of expiry.

After you have reset your students’ passwords, students with emails will receive an email prompting them to set a new secure password, and students being given temporary passwords will be prompted to set a new secure password the first time they log in.

Expired passwords

You can see when a student's temporary password has expired indicating that they will need a new one generated.

Resetting passwords for multiple students

You can also select multiple students to reset passwords for by ticking their accounts and selecting Reset Passwords at the bottom of the page.

You can then choose whether you would like to email the student a secure login link or generate a temporary password to pass on to them.

Selecting Reset access only using email will automatically send emails to your students. Selecting Reset selected students' passwords will give you two options: download a spreadsheet of passwords or download print-friendly passwords. 

To download a spreadsheet, you will need to select Get password spreadsheet (CSV).

To download print-friendly passwords you will need to select Get print-friendly passwords

The PDF you download will look similar to the one below. This will allow you to cut up the passwords and distribute out to your students.

Expired passwords

If multiple students' temporary passwords have expired you will be able to reset these in bulk by selecting Reset all expired passwords.

Using Single Sign-On (no passwords)

If your school has SSO enabled, you will find that the 'Password' column is missing when you look at classes and students. In this case, staff and students will need to log in through your school's portal instead of the main EP login page. For further help logging into your school's portal, check out our guide here.

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