How do I reset my students' passwords?

Teachers on EP can instantly reset student passwords - all from within their accounts. This article outlines how this can be achieved.

If you would like to bulk reset passwords for multiple classes, please contact us.

Resetting passwords for a single student

Navigate to the Classes section of your dashboard, or click into a class from your homepage.

Teacher Dashboard showing the Classes tab, with a class highlighted by a red box

From Classes, your classes will be listed on a series of tiles at the top of the page. To open one of your classes, simply click either the name of the class or the View Class button.

View Class button in the Classes tab

You can also scroll down to see a full list of classes or search for a student's name in the search bar at the top of the page.

Search bar in the Classes tab

By clicking the reset password button on the relevant student row, you can reset their password in a couple of ways.

Image showing a class list within the Classes tab

You can choose whether you would like to email the student a secure login link or generate a temporary password to pass on to them.

Pop up window showing the options to generate a temporary password or email password details to students

  • If you chose to email the student, you'll see dialogue confirming that that student will receive an email shortly.
  • If you have selected the option to generate a password, the student's login details will be displayed for you to copy and pass along to the student.

Temporary password dialogue

After you have reset your students’ passwords, students with emails will receive an email prompting them to set a new secure password. This email will expire in 72 hours, but you can always generate a new one using the same steps above.

Students being given temporary passwords will be prompted to set a new secure password the first time they log in.

Resetting passwords for multiple students

You can also select multiple students to reset passwords by ticking their accounts and selecting Reset Passwords at the bottom of the page.

Reset Passwords button for multiple students highlighted by an arrow

You can then choose whether you would like to email the student a secure login link or generate a temporary password to pass on to them.

Dialogue box with options to generate temporary passwords or email students directly

Selecting Reset access only using email will automatically send emails to your students. Selecting Reset selected students' passwords will give you two options: download a spreadsheet of passwords or download print-friendly passwords. 

  • To download a spreadsheet, click Get password spreadsheet (CSV).
  • To download print-friendly passwords, click Get print-friendly passwords

Temporary password dialogue - bulk reset

The print-friendly option will give you the below document. This can be useful to print, cut up, and distribute out to your students.

Print-friendly temporary password export

Using Single Sign-On (no passwords)

If your school has SSO enabled, you will find that the 'Password' column is missing when you look at classes and students. In this case, staff and students will need to log in through your school's portal instead of the main EP login page. For further help logging into your school's portal, check out our guide here.

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