Education Perfect

Support

This article explains common reasons why Dash may not be working for students, including unsupported content, device compatibility, multiplayer issues, and firewall restrictions, along with steps to resolve each.

Why won’t Dash work?

This article explains how to clear the browser cache in Chrome, Firefox, Safari, and Microsoft Edge to help resolve common EP troubleshooting issues.

How do I clear the cache?

This article explains how to troubleshoot sound issues on EP, including checking in-activity settings, unmuting the computer or browser tab, and verifying audio devices.

I can’t hear anything on my computer, why not?

This article explains how to troubleshoot EP server connectivity issues, covering steps such as checking internet access, using incognito mode, tethering to a mobile hotspot, resetting a router, and checking…

Why am I getting server connection errors?

This article explains the common reasons why students may appear to lose points on EP, including score confusion between competition and full-year totals, the annual points reset, and points backlogging…

Why have my students lost points?

This article explains how school IT teams can permit specific YouTube links used in EP Smart Lessons by adding them to their content filtering exceptions list, so students can access…

Fixing blocked YouTube videos in EP content

This article explains how students can use browser developer tools to temporarily alter what appears on EP pages, how to identify if this has occurred, and what steps teachers can…

Are students able to modify what appears on their page?

This article explains the common reasons why Dash may be unavailable for a lesson or list, including insufficient auto-marked questions, excluded or optional sections, and missing sound files.

Why is Education Perfect Dash unavailable?

This article explains why students may not be receiving task or assessment email notifications from EP, covering common causes such as notifications being disabled, missing email addresses, and emails being…

Why haven’t my students received email notifications?

This article explains how school IT teams can add external content provider links to their allow list to ensure students can access embedded content within EP lessons, including resources from…

Allowing blocked third party content on EP

Common errors

This article explains how EP's features and content align with the New Zealand Professional Standards for Teachers across areas including Te Tiriti o Waitangi, professional learning, assessment, differentiation, and learning-focused…

How Education Perfect aligns with NZ Professional Teaching Standards

This article explains how teachers can use EP's points system and competitions to motivate students, including tips for structuring lessons to maximise point-earning and how to set up class or…

How do I use points to increase engagement?

This article explains how teachers can print or export EP Create activities, pre-built assessments, and student responses as PDFs for offline use or manual marking.

How to Print activities in Education Perfect

This article explains how teachers can use EP to support senior students through flipped learning, differentiated tasks and assessments, independent revision, and managing student absence.

Supporting senior students using EP

This article explains how teachers can enable and use EP Dash when assigning tasks, including how the game works for students and how teachers can join in alongside their class.

Using Dash as an end-of-class activity

This article explains how teachers can use EP to manage remote learning, covering how to assign work, monitor student progress in real time, track results, and provide feedback on completed…

Using EP to manage student absence

EP Best Practice, Solutions & Ideas

Troubleshoot access issues on Education Perfect (EP) when using Safari and iOS. Learn how to resolve timeout errors and Canvas integration glitches by refreshing your browser or adjusting your cross-site…

Why do I experience different access behaviour when using Safari and iOS?

Find out which devices and browsers are best for Education Perfect (EP). Learn about supported software requirements, recommended screen resolutions, and how to troubleshoot cookies and tracking settings for optimal…

What device and browser should I use to access Education Perfect?

View the domains and subdomains used by Education Perfect (EP). Learn how to permit EP network traffic, configure school firewalls, and resolve connection errors for Netbox Blue, iOS, and Android…

What domains does Education Perfect use?

Learn how to manage and disable browser extensions to prevent interference with Education Perfect (EP). Follow our troubleshooting guide to turn off conflicting plugins in Chrome, Safari, or Edge and…

Managing and disabling browser extensions

Learn about security and privacy on Education Perfect (EP). Discover how we protect school and student data, ensure privacy compliance and maintain robust security infrastructure.

Security and privacy on Education Perfect

Discover quick ideas to overcome internet or device obstacles with Education Perfect (EP) in your classroom. Learn how to use fullscreen mode for direct instruction, run rotation stations, or set…

Overcoming device and network access limitations

Learn about the cookies used in the Education Perfect (EP) application. Discover how we use cookies to support core functionality, protect account security, and run essential product analytics without storing…

Cookies used in Education Perfect application

Device and browser

Learn how Education Perfect (EP) assists with inclusion and learning support. Discover tools for assessing individual needs, managing differentiation, monitoring progress, and gathering NCCD compliance evidence.

How can EP assist with Inclusion?

Discover how Education Perfect (EP) helps Australian schools meet NCCD requirements. Learn how to use our platform to assess individual student needs, personalise learning adjustments, monitor progress, and gather required…

How can EP support NCCD requirements?

Learn how Education Perfect (EP) builds numeracy skills in students. Discover how our platform uses engaging, scaffolded math lessons, diagnostic tools, and adaptive practice to support targeted numeracy growth and…

How does EP support Numeracy?

Discover how Education Perfect (EP) supports accessibility for all learners. Learn about our web standards compliance, keyboard navigation, text-to-speech functionality, and adjustable visual settings to assist diverse learning needs.

How does Education Perfect support accessibility?

Learn how Education Perfect (EP) supports text-to-speech functionality for students. Discover how to use our audio tools, adjust pronunciation, and leverage built-in browser or device accessibility extensions for reading support.

Does EP support text-to-speech?

Learning support and accessibility

Learn how to get support on Education Perfect (EP). Discover how teachers can access the Help Centre, use in-app messenger, call our support team, or connect with a school EP…

Get support on Education Perfect

Learn how to report bugs on Education Perfect (EP). Follow our guide to collect essential troubleshooting details like device info, screenshots, and error logs to help our support team investigate…

Reporting bugs on Education Perfect

Learn how to extract a log from your browser's Developer Console to troubleshoot Education Perfect (EP) errors. Follow our quick steps to open console settings, capture error details, and download…

How do I get a log from the Developer Console?

Learn how to report content issues on Education Perfect (EP). Discover how teachers can flag library list items or leave feedback in preview mode, and how students can use thumbs…

How can users report an issue with content?

Learn how to generate a HAR file HTTP recording to troubleshoot Education Perfect (EP) platform errors. Follow our guide to capture network request logs in Chrome, Safari, or Firefox and…

Generating an HAR (HTTP) recording

Learn how to quickly locate your device and browser information to troubleshoot issues on Education Perfect (EP). Follow our guide to find your operating system, screen resolution, and current software…

Locating device information

Reporting issues

Education Perfect Home Page

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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