Education Perfect

HAR (HTTP Archive Format) provides a recording of the network requests the browser made while rendering a page. This is useful for engineers to diagnose issues where the user might be getting the wrong data, corruption or page load issues.

Keep in mind that HAR files can contain sensitive data, including the content of the pages you accessed while recording. This can include session information and details of your credentials.

Files sent to Education Perfect will never be shared, and your privacy is of utmost importance to us. Click to see our <a href="https://www.educationperfect.com/legal/" rel="nofollow noopener noreferrer" target="_blank">Privacy Policy.</a>

Navigate to the <code>Safari</code> menu bar, and select <code>Settings</code> .

In the General tab, check the option that says <code>Show </code> features for web developers.

The <code>Develop</code> menu tab should now be visible at the top of the screen, which you can click to see the available options.

1. Navigate to the <code>Safari</code> menu bar, and select <code>Settings</code> .
2. In the General tab, check the option that says <code>Show </code> features for web developers.
3. Exit out of the settings screen.
4. The <code>Develop</code> menu tab should now be visible at the top of the screen, which you can click to see the available options.

From the <code>Develop</code> menu bar, select <code>Connect Web Inspector</code> .

Ensure you have the <code>Network</code> tab selected.

Click the <code>Export</code> button.

Save the file. You can then attach the file(s) to an email to send to us at Education Perfect.

1. From the <code>Develop</code> menu bar, select <code>Connect Web Inspector</code> . 
 
 
2. Ensure you have the <code>Network</code> tab selected.
3. Refresh the page that is having issues.
4. Click the <code>Export</code> button.
5. Save the file. You can then attach the file(s) to an email to send to us at Education Perfect.

Right click on the page and click <code>Inspect</code> .

Navigate to the <code>Network</code> tab.

Ensure that you see a red recording light. If not, click on the grey circle.

Refresh the page that is having issues.

Click the down arrow to save the files. You can then attach the file(s) to an email to send to us at Education Perfect.

1. Right click on the page and click <code>Inspect</code> .
2. Navigate to the <code>Network</code> tab.
3. Ensure that you see a red recording light. If not, click on the grey circle.
4. Refresh the page that is having issues. 
 
 
5. Click the down arrow to save the files. You can then attach the file(s) to an email to send to us at Education Perfect.

Click the cog icon and select <code>Save All As HAR</code> . You can then attach the file(s) to an email to send to us at Education Perfect.

1. Right click on the page and click <code>Inspect</code> .
2. Navigate to the <code>Network</code> tab.
3. Refresh the page that is having issues. 
 
 
4. Click the cog icon and select <code>Save All As HAR</code> . You can then attach the file(s) to an email to send to us at Education Perfect.

Once you have exported your file, send it through to our Support team:

💡Getting help is now easier. Click the ? button in the bottom corner of your screen while <a href="http://app.educationperfect.com/?utm_source=article&amp;utm_medium=footer&amp;utm_campaign=messenger" rel="nofollow noopener noreferrer" target="_blank">logged in to Education Perfect</a>. You can:

- Search for help - ask your question, and our AI assistant will find the most relevant help articles to guide you.
- Alternatively send us a message to chat directly with one of our Education Perfect support team member.

Learn how to generate a HAR file HTTP recording to troubleshoot Education Perfect (EP) platform errors. Follow our guide to capture network request logs in Chrome, Safari, or Firefox and export them for technical support.

Generating an HAR (HTTP) recording

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Generating an HAR (HTTP) recording

Safari

Enable developer tools

Create a recording

Chrome

Create a recording

Firefox

Create a recording