HAR (HTTP Archive Format) provides a recording of the network requests the browser made while rendering a page. This is useful for engineers to diagnose issues where the user might be getting the wrong data, corruption or page load issues.
Keep in mind that HAR files can contain sensitive data, including the content of the pages you accessed while recording. This can include session information and details of your credentials.
Files sent to Education Perfect will never be shared, and your privacy is of utmost importance to us. Click to see our Privacy Policy.
Safari
Enable developer tools
Navigate to the
Safarimenu bar, and selectSettings.In the General tab, check the option that says
Showfeatures for web developers.Exit out of the settings screen.
The
Developers menu tab should now be visible at the top of the screen, which you can click to see the available options.
Create a recording
From the
Developmenu bar, selectConnect Web Inspector.
Ensure you have the
Networktab selected.Refresh the page that is having issues.
Click the
Exportbutton.Save the file. You can then attach the file(s) to an email to send to us at Education Perfect.
Chrome
Create a recording
Right click on the page and click
Inspect.Navigate to the
Networktab.Ensure that you see a red recording light. If not, click on the grey circle.
Refresh the page that is having issues.
Click the down arrow to save the files. You can then attach the file(s) to an email to send to us at Education Perfect.
Firefox
Create a recording
Right click on the page and click
Inspect.Navigate to the
Networktab.Refresh the page that is having issues.
Click the cog icon and select
Save All As HAR. You can then attach the file(s) to an email to send to us at Education Perfect.
Once you have exported your file, send it through to our Support team.