This article outlines how to resolve issues with using Safari to access Education Perfect.
Refresh your browser
You may have encountered a “time-out” error. This often happens if there’s been a period of inactivity in your browser, and the connection has been stopped.
The simplest way to resolve this error is to refresh your browser! If this doesn’t fix the issue, please continue to the next section.
If you’re using Safari / iOS with Canvas
Education Perfect integrates with various Learning Management Systems, including Canvas.
If you’re using Canvas with Education Perfect and also using Safari as your browser, you may run into an error when selecting content.
This is caused by a specific setting in your Safari browser. To resolve this error, there are two options:
• Navigate to your Privacy settings by clicking Safari > Preferences > Privacy. Here, untick the Prevent cross-site tracking setting.
• Switch to another browser, preferably Google Chrome.
Once you’ve completed one of the above steps, you should be able to proceed as usual.
If you encounter any further issues, please contact us.
💡Getting help is now easier. Click the ? button in the bottom corner of your screen while logged in to Education Perfect. You can:
Search for help - ask your question, and our AI assistant will find the most relevant help articles to guide you.
Alternatively send us a message to chat directly with one of our Education Perfect support team member.