What emails do users receive from EP?

Education Perfect sometimes sends emails to our users. This article outlines the types of correspondence that users can expect to receive.

Marketing emails from Education Perfect

Students do not receive any marketing emails from EP, and will only ever receive:

• Emails that contain information about their EP accounts.
• Task and/or Assessment notifications.

Other users may receive marketing emails from us, which include information on:

• New content.
• New features.
• Competitions and events.

If users do not wish to receive marketing emails, the option to Unsubscribe is available at the bottom of our emails. 

Alternatively, reply to the email with the word Unsubscribe, or contact our team to say you wish to opt out.

To resubscribe, please contact us.

Automated emails from Education Perfect

We use emails to notify teachers, students, and parents and guardians when something happens they should know about on EP.

This can include account updates (updated login details or account details), and notifications about Tasks or Assessments that have been assigned. See the email examples below for more information.

Teacher

Task and Assessment completion summary report 

When setting up a Task or Assessment on EP, teachers have the option to receive a completion summary report after the Task or Assessment has closed. 

Tick this option under the Email notifications section.

See the example emails below.

Report on which students have been emailed

If a teacher chooses to email students about a Task or Assessment, they'll also have the option to receive a report with the details of who exactly has been emailed. 

Tick Send me a report about which students have been emailed under Options to enable this.

See the example email below.

Student

Student welcome email

When a student account is created with an email address attached, they'll receive an email welcoming them to EP. They'll be prompted to activate their account and set a secure password. 

Student password reset

If a student's login details are reset via email, they'll receive an email with a link to set a new password. 

This'll expire in 72 hours for security purposes, but teachers can always generate a new one using our instructions!

Student Task and Assessment reminders

When setting up a Task or Assessment, teachers have the option to email their students. 

Enable this within the Email notifications section.

For Tasks, students will receive a notification email as soon as it's assigned.

For Assessments, students will receive the email two hours before the Assessment starts. This is the only Assessment email that is sent to students.

If you set a Task or Assessment to start in the past but tick Email my students, the email will be sent as soon as you assign it.

For Tasks, students will also receive a reminder when the task is due soon. 

If you have allowed late submissions, they will receive another reminder when it is overdue.

You can manually send a Task email reminder within the Details tab of any active Task.

Reminders are not currently available for Assessments.

Updated details

Students will receive an email to notify them of any updates made to their email address or username.

Parents and guardians

Task and Assessment reminders

For Tasks and Assessments on EP, teachers have the option to email students' parents too.

Enable this under the Email notifications section.

Parents and guardians receive the same notifications as students, but they are tailored toward them.

Parents and guardians can opt out of these reminders by clicking the unsubscribe link at the bottom of the email.