What emails do students receive from EP?

Students using EP may receive some emails from EP. This article outlines the types of correspondence that students can expect to receive.

Marketing emails from EP

Students do not receive any marketing emails from EP, and will only ever receive:

  • Emails that contain information about their EP accounts
  • Task and/or Assessment notifications

Other users may receive marketing emails from us, which include information on:

  • New content
  • New features
  • Competitions and events

Automated emails from EP

We use emails to notify students (and their parents and guardians) when something happens they should know about on EP.

This can include account updates (updated login details or account details), and notifications about Tasks or Assessments that have been assigned. See the email examples below for more information.


Student welcome email

When a student account is created with an email address attached, they'll receive an email welcoming them to EP. They'll be prompted to activate their account and set a secure password. 

email example

Student password reset

If a student's login details are reset via email, they'll receive an email with a link to set a new password. 

This'll expire in 72 hours for security purposes, but teachers can always generate a new one using our instructions.

password reset example for student

Student Task and Assessment reminders

When setting up a Task or Assessment, teachers have the option to email their students about the work. If enabled:

  • Tasks: Students will receive a notification email as soon as it's assigned.
  • Assessments: Students will receive the email two hours before the Assessment starts.

new task/assessment notification

For Tasks, students will also receive a reminder when the task is due soon. 

If you have allowed late submissions, they will receive another reminder when it is overdue.

due and overdue reminder examples

Teachers can also manually send a Task email reminder.

For Assessments, students willl also receive their results via email, once released by the teacher.

assessment results email example

Updated details

Students will receive an email to notify them of any updates made to their email address or username.

verify email address example

Parents and guardians

Task and Assessment reminders

For Tasks and Assessments on EP, teachers have the option to email students' parents too.

Parents and guardians receive the same notifications as students, but they are tailored toward them.

parent/guardian task and assessment notification examples

Parents and guardians can opt out of these reminders by clicking the unsubscribe link at the bottom of the email.

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