What is an inactive account?
So that students can keep their data even when they're not using Education Perfect for an extended period of time, we set their accounts to inactive when they're not in any classes.
A student will be listed as inactive if they are not assigned to any classes. There are two ways to add the student to a class and reactivate the account:
Add them from a search
If you search the name of a student and find that their account is inactive, you'll have the option of adding them to a class. Simply click on the blue 'Add X to a class' at the bottom right corner of their account page and select the classes you'd like them to be added to.
Add them from a class page
When you're adding students directly to a class, you might search their name and find that their account isn't in any classes. Click the Add to class button next to their name to reactive their account.
If you find that a student is still listed as inactive after assigning them to a class, try refreshing the page. In the rare event that this does not resolve the problem, please contact our support team.
Slashed or merged accounts
Accounts that have usernames or names that start with two forward slashes
// or have "merged on" and a date in the username are accounts that have been marked as duplicate accounts. Please do not add these accounts to classes. If you are unable to find a matching student account without slashes, please contact us on firstname.lastname@example.org so that we may investigate for you.
Teacher accounts are slightly different. Inactive teacher accounts aren't visible to any users at your school, nor are you able to log into one. If you would like a teacher account reactivated, send us a request at email@example.com.