What is an inactive account?

So that students can keep their data even when they're not using Education Perfect for an extended period of time, we set their accounts to inactive when they're not in any classes.

A student will be listed as inactive if they are not assigned to any classes. Inactive students are unable to log in to the EP platform, but you can easily add them back to a class to reactivate them.

Reactivate student account

Navigate to the class that the student will be added to. In the People tab, click Invite students.

You can use the Class Invite Code or Link to give to the student. Once they add themselves, their account will become active.

Alternatively, toggle to Add directly. Type the student's name and add them to your class.

If you find that a student is still listed as inactive after assigning them to a class, try refreshing the page. In the rare event that this does not resolve the problem, please contact our support team.

Teacher accounts

Teacher accounts are slightly different. Inactive teacher accounts aren't visible to any users at your school, nor are you able to log into one. If you would like a teacher account reactivated, please contact us and include the name and email address of that teacher.

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