Managing and disabling browser extensions

Sometimes browser extensions can interfere with how Education Perfect loads or functions, especially features like assessments, content playback, or text inputs.

As part of general troubleshooting, we recommend disabling any unnecessary browser extensions to rule out conflicts.

When to try this?

You might want to try managing or disabling extensions if:

  • Pages in EP aren’t loading correctly
  • Buttons or tools aren’t working as expected
  • You’re seeing unexpected overlays or errors

Here’s how you can manage or disable extensions across commonly used browsers:

Google Chrome

  1. Open Chrome.

  2. In the top-right corner, click the three-dot menu > Extensions > Manage Extensions.

    Toggle off any extensions you don’t want running.

    • Tip: You can also click Remove to uninstall it completely.
  3. Refresh your EP page and check if the issue persists.

🔗 Google Support: Install and manage Chrome extensions

Firefox

  1. Click the Extensions puzzle icon in your toolbar.
  2. Select Manage Extensions (or go to the menu > Add-ons and themes).
  3. Toggle off or remove any extensions causing issues.
  4. Refresh EP and try again.

🔗 Firefox Support: Manage your extensions

Safari (Mac only)

  1. Open Safari.
  2. In the top menu bar, click Safari > Settings (or Preferences).
  3. Go to the Extensions tab.
  4. Deselect the checkbox next to each extension to disable it.
  5. Close Settings and reload your EP tab.

🔗 Apple Support: Use Safari extensions


Still having trouble?

If issues persist after disabling extensions, try clearing your browser cache or restarting your browser. Or, get in touch with our support team- we’re happy to help!

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