What is an inactive account?

So that students can keep their data even when they’re not using Education Perfect for an extended period of time, we set their accounts to inactive when they’re not in any classes.

A student will be listed as inactive if they are not assigned to any classes. Inactive students are unable to log in to the EP platform, but you can easily add them back to a class to reactivate them.

Reactivate student account

Navigate to the class that the student will be added to. In the People tab, click Invite students.

You can use the Class Invite Code or Link to give to the student. Once they add themselves, their account will become active.

Alternatively, toggle to Add directly. Type the student’s name and add them to your class.

If you find that a student is still listed as inactive after assigning them to a class, try refreshing the page.

Teacher accounts

Teacher accounts are slightly different. Inactive teacher accounts are only visible to school admins at your school, and our team at EP.

Contact either your school’s nominated EP admin or our team to get them reactivated.

Reach out to our team with any questions, and we’ll assist you further.