Generating an HAR (HTTP) recording

HAR (HTTP Archive Format) provides a recording of the network requests the browser made while rendering a page. This is useful for engineers to diagnose issues where the user might be getting the wrong data, corruption or page load issues. 

Keep in mind that HAR files can contain sensitive data, including the content of the pages you accessed while recording. This can include session information and details of your credentials.

Files sent to Education Perfect will never be shared, and your privacy is of utmost importance to us. Click to see our Privacy Policy.

Safari

Enable developer tools

1. Navigate to the Safari  menu bar, and select Settings .
2. In the General tab, check the option that says Show  features for web developers.
3. Exit out of the settings screen.
4. The Develop ers menu tab should now be visible at the top of the screen, which you can click to see the available options.

Create a recording

1. From the Develop  menu bar, select Connect Web Inspector .

2. Ensure you have the Network  tab selected.
3. Refresh the page that is having issues.
4. Click the Export  button.
5. Save the file. You can then attach the file(s) to an email to send to us at Education Perfect.

Chrome

Create a recording

1. Right click on the page and click Inspect .
2. Navigate to the Network  tab.
3. Ensure that you see a red recording light. If not, click on the grey circle.
4. Refresh the page that is having issues.

5. Click the down arrow to save the files. You can then attach the file(s) to an email to send to us at Education Perfect.

Firefox

Create a recording

1. Right click on the page and click Inspect .
2. Navigate to the Network  tab.
3. Refresh the page that is having issues.

4. Click the cog icon and select Save All As HAR . You can then attach the file(s) to an email to send to us at Education Perfect.

Once you have exported your file, send it through to our Support team.