What device and browser should I use to access Education Perfect?

EP leverages modern web technologies to bring you the best learning experience possible. We work hard to ensure this performs well across modern browsers.

Browser Support

Education Perfect runs on most of the commonly used modern browsers, and we support the latest 2 major versions of any browser.

We recommend using Google Chrome for the best possible EP experience. Learn how to set your default browser on your device.

Setting up Education Perfect on a mobile or tablet

We are making some important changes to the way Education Perfect can be used on phones and tablets. See How to set Education Perfect up on a phone or tablet article as it outlines what’s changing, why we’re making these changes, and what steps you can take to continue accessing EP from your mobile device.

Troubleshooting steps

For the most reliable experience when using a laptop or computer, use one of the major browsers such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

If you are experiencing technical difficulties but your device, browser or app are all up to date, please contact our team. To speed up the troubleshooting process, please try to include the following information:

  • The name of the user experiencing the issue.
  • The type of device and the browser that you’re using.
  • The location of the issue (e.g. the name of the task, or the name of the lesson or list students are working on).
  • A description of the issue.
  • A screenshot of the issue, preferably of the whole screen instead of just the specific part of the screen that has the issue.

Voice recorder issues

If you have issues with recording your voice, we recommend trying one of the fully supported browsers below, as different web browsers have different levels of support for recording audio. Below is a list of browsers and whether recording is supported:

Fully supported Unsupported
Chrome latest stable release Safari (on iPads)
Firefox latest stable release and Extended Service release Safari 11 and up (on Macs)
Edge latest stable release Internet Explorer 11

Switching your default browser

Windows

To change your browser on a Windows computer you will need to open your Start menu and select the Control Panel. If you have issues locating this, you can use the search bar.

locating the control panel

From there, select Programs, Default Programs, and then Set your default programs.

How to navigate to the Programs to set default programs

Search for Google Chrome and go into it.

searching for google chrome

Select Set default.

set as default browser

Mac

Click the Apple menu and then System Settings.

system settings on a mac

Search for Default web browser and set this as Google Chrome.

select google chrome as the default web browser

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