Generating an HAR (HTTP) recording

HAR (HTTP Archive Format) provides a recording of the network requests the browser made while rendering a page. This is useful for engineers to diagnose issues where the user might be getting the wrong data, corruption or page load issues. 

Keep in mind that HAR files can contain sensitive data, including the content of the pages you accessed while recording. This can include session information and details of your credentials.

Files sent to Education Perfect will never be shared, and your privacy is of utmost importance to us. Click to see our Privacy Policy.

Safari

Enable developer tools

1. Navigate to the Safari menu bar, and select Preferences.
2. In the Advanced tab, check the option that says Show Develop menu in menu bar.
3. Exit out of the preferences screen.
4. The Develop menu tab should now be visible at the top of the screen, which you can click to see the available options.

Create a recording

1. From the Develop menu bar, select Show Web Inspector.

2. Ensure you have the Network tab selected.
3. Refresh the page that is having issues.
4. Click the Export button.
5. Save the file. You can then attach the file(s) to an email to send to us at Education Perfect.

Chrome

Create a recording

1. Right click on the page and click Inspect.
2. Navigate to the Network tab.
3. Ensure that you see a red recording light. If not, click on the grey circle.
4. Refresh the page that is having issues.

5. Click the down arrow to save the files. You can then attach the file(s) to an email to send to us at Education Perfect.

Firefox

Create a recording

1. Right click on the page and click Inspect.
2. Navigate to the Network tab.
3. Refresh the page that is having issues.

4. Click the cog icon and select Save All As HAR. You can then attach the file(s) to an email to send to us at Education Perfect.

Once you have exported your file, send it through to our Support team.