Why can't I record my voice on Education Perfect?

Having trouble recording your voice on EP? This article explores how to fix the issue.

Your microphone might not be working

If we have access to the microphone, but can't hear anything through it, we'll display a notification saying  No audio input is being detected.

To fix this, make sure your microphone is not muted, and that you have the correct microphone selected for recording. For example, if you have a headset plugged in, make sure you're using this instead of your computer's microphone. See the device permissions section for further steps.

Some browser extensions may interfere with microphone use! Try logging in through an Incognito Window in Google Chrome to bypass these extensions. Still stuck? Contact us at support@educationperfect.com for further assistance.

Your browser might not support voice recording

Different web browsers have different levels of support for recording audio. Below is a list of browsers and whether recording is supported:

Full automatic Support
Google Chrome (recommended), Mozilla Firefox, Microsoft Edge, Education Perfect iPad, iPhone, and Android Apps
Not supported Safari (on iPads), Safari 11 and up (on Macs), Legacy Language Perfect iPad, iPhone, and Android Apps

Browser Permissions

Apps and websites that want to record your voice must ask for your permission. In many cases, if you say no once, we're not able to ask again, and you'll have to manually allow recording. 

If we don't have permission to record your voice, when you click record a notification will appear that says 'Can't access the microphone'.

You need to grant Education Perfect permission to use the microphone. To do this, follow the below browser specific instructions:

Google Chrome

Full instructions for enabling your microphone can be found on Chrome's support website

Android App

Managing Android permissions differ between devices and Android version. Instructions for the newest version of Android can be found here.

iPad App

  1. Open the Settings app
  2. Go to Privacy, then select Microphone
  3. Turn on the switch beside EP. 

Mozilla Firefox

  1. Click the microphone at the top left of the screen.
  2. Clear any 'Blocked' messaging by using the X.
  3. You should be prompted again to give microphone permission (you may need to refresh).

Microsoft Edge

Microsoft Edge doesn't have a permanent setting to allow access to the microphone, which means that you need to grant permission every time you use Education Perfect. If you deny access to the microphone, refreshing the page causes the prompt to display again. 

Safari

Full instructions for enabling your microphone can be found on Apple's support website.

Device Permissions

Selecting your microphone on Windows

  1. Search for Sound Settings in your taskbar.
  2. Open settings and select the correct input.
  3. Test that your microphone is working.

Selecting your microphone on Mac

  1. Click into the Apple Menu.
  2. Navigate to: System Preferences > Sound > Input.
  3. Select the microphone you wish to use.

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