Why has a student's email address been removed from their account?
If a student's email address has disappeared from their account after being added, it is possible that the email address is invalid.
When a new email address is added to an account we often send out an email to let the user know that their information has been updated. We receive bounce alerts when these emails fail to reach the user. This is often because the email address that has been added is not a valid email address.
For student accounts, when this issue occurs, our system will remove the invalid email address from the account. If you are unable to add an email address to you student's account, please check the email address to ensure that it is correct.
Please be aware that this will also occur when adding email addresses that will exist in the future but don't yet. For example, adding a student who is new to the school or adding next year's classes in advance.