Why can't I log in?

If you're unable to log in to your account, there are a few things you can try to get back on to Education Perfect.

Official Log In Page

To begin with, ensure you are logging in at the right place. You may have the wrong URL saved to your browser, so it's important to ensure that you're trying to log in on the following page:

Education Perfect log in page

Invalid Username/Password

If you have forgotten your password, you can request a reset from the login page. Teachers are also able to reset student passwords from their end.

Education Perfect reset password page

Single Sign-On

If your school uses Single Sign-On (SSO), you will need to log in via your school's portal. You can find this from the login page by selecting Sign in with your school account (SSO).

If you're unable to log into your school account, please contact your school's IT Department.

Sign in with Google

If the email associated with your EP account is a Google email address you will be able to sign in with Google. If you attempt to sign in with an email that is not linked to an existing EP account, you will receive an error message. 

Error message when the Google account isn't linked to an existing EP account

Expired Licence

If you aren't licenced for a particular subject, you'll get an error message when you try to access that subject, which will prompt you to ask your teacher to contact our Support Team.

Error message if you aren't licenced for a particular subject

If you see this error when trying to log in, one of several things has probably happened:

Cause Resolution
They have more than one account, for example, one with their given name and one with their preferred name (Joseph vs Joe). Try a different username based on the student's preferred/given names.
They have not been enrolled in a class for this year. Add the student to your class in Manage Users, or contact support@educationperfect.com.
They had an account with us last year, but are no longer in a class that uses Education Perfect. If the student would like to keep learning on EP but isn't in a class that uses it, contact us - we can add them to a class of their own and invoice the school for their access.
They are registered for a competition and their competition licence hasn't been activated yet Wait for the competition licence to activate (normally 1-2 weeks before the competition starts) or contact  support@educationperfect.com to request earlier access.
They have not paid for their subscription on the booklist. Direct them to their school-specific payment page, or contact support@educationperfect.com.

Error Connecting to Server

If you experience network connection issues when trying to log in, it'd be worth checking out our guide that goes over some common fixes for this.

Stuck? If you're still unable to log in, contact us at support@educationperfect.com and we'll be happy to help!

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