Why can't I record my voice?

Learn how to ensure that your device can record your voice in Education Perfect.

There are several reasons you might not be able to record your voice in Education Perfect: 

  • You haven't given us permission to record your voice
  • Your microphone isn't working
  • Your browser doesn't support voice recording

You might not have given us permission to record your voice

For privacy reasons, apps and websites that want to record your voice need to ask your permission. In many cases, if you say no once, we're not able to ask again, and you'll have to manually allow recording. If we don't have permission to record your voice, when you click record a notification will appear that says Can't access the microphone.

To resolve this, you need to grant Education Perfect permission to use the microphone. The steps for this differ from one browser to another, and are detailed below:

Google Chrome

Full instructions for enabling your microphone can be found on Chrome's support website

Mozilla Firefox

  1. Click the microphone at the top left of the screen, beside the back button.
  2. Select the microphone you want to record from, then click Share Selected Device.

Microsoft Edge

Microsoft Edge doesn't have a permanent setting to allow access to the microphone for a website, which means that you will need to grant permission every time you use Education Perfect. If you deny access to the microphone, refreshing the page will cause the prompt to display again. 

iPad App

  1. Open the Settings app
  2. Go to Privacy, then select Microphone
  3. Turn on the switch beside EP. 

Microsoft Internet Explorer

Internet Explorer requires Adobe Flash Player to record your voice. If you don't have Flash installed, you will need to download it from the Adobe website

To allow Flash to record your voice, tick Remember and then select Allow. 

Apple Safari

Safari 10 and earlier versions require Adobe Flash Player to record your voice. Apple does not pre-install Flash on their devices, so you will need to download it from the Adobe website

Once Flash Player is installed, Safari will still disable it by default. To allow the voice recorder to work anytime you use Education Perfect, click the Click here to download Flash Player link, then click Use Every Time.

You may also need to give permission for Adobe Flash Player to record your voice. Tick Remember and then click Allow.

Android App

Managing Android permissions differ between devices and Android version. Instructions for the newest version of Android can be found here.

Your microphone might not be working

If we have access to the microphone, but can't hear anything through it, we'll display a notification saying No audio input is being detected.

To fix this, make sure your microphone isn't muted, and that you have the correct microphone selected for recording. For example, if you have a headset plugged in, make sure you're using it instead of your computer's microphone. 

Your browser might not support voice recording

Different web browsers have different levels of support for recording audio. Below is a list of browsers and whether recording is supported:

Full, Automatic SupportSupported using Adobe Flash PlayerNot supported
Google ChromeMicrosoft Internet ExplorerApple Safari (on iPads)
Mozilla FirefoxApple Safari 10 and older (on Macs)
Apple Safari 11 and up (on Macs)
Microsoft Edge

Legacy Language Perfect iPad/iPhone App
Education Perfect iPad App

Legacy Language Perfect Android Phone App

Android Tablet App

You may want to use a different browser to record your voice in Education Perfect which will automatically support recording.