Troubleshooting

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How do I enable Flash Player in Safari?
The Flash Player plugin is required for some Education Perfect pages to work.  There are a few extra steps to enable Flash in the Safari web browser on a MacHow to check whether Flash is installedFrom the menu, choose Safari > Preferences.Cli...
Why have my students lost points?
Your students definitely shouldn't be losing points! There are a few reasons why this could appear to be the case, which we've outlined below: 1. The students are getting their Competition and Full-Year scores mixed up! Depending on whethe...
 Why can’t my students and/or classes login?
An individual studentIf a student has forgotten their username and/or password, you have three options: The student can request a password reset by clicking Forgotten your password? on the login page. Where possible, this will happen automa...
My students can't see YouTube videos in Smart Lessons, how do I fix this?
There are two types of videos that can be embedded in Smart Lessons - videos built by the Education Perfect team, which are hosted on our servers, and videos made by other creators, which are hosted on YouTube. Your students should be able to watch v...
Why is Education Perfect Dash unavailable?
Most lists support Education Perfect Dash automatically, but there are a few reasons that an activity isn't able to be played in Dash. There aren't enough automatically-marked questionsDash draws on the quick, automatically-marked questi...
What domains does Education Perfect use?
Education Perfect uses a number of subdomains for data transfer. If you're having trouble connecting to Education Perfect, especially at school, whitelisting these domains might help.For best results, please whitelist *.educationperfect.com and *...