My students' competition certificates haven’t arrived, why?

If your students have earned certificates in one of our events but they haven't arrived, there are a few possible explanations.

Possible cause 1: They're on their way

We post all certificates from Dunedin, NZ and when they arrive is very dependent on the postal service. Please allow the certificates a month to arrive from the date they were posted (which will be at least 2 weeks after the competition ends, to allow time for printing).

Possible cause 2: They've arrived, but haven't been passed on to you

By default, certificates are addressed to your school's Principal. Please check with either your Principal or your school's reception to make sure they're not sitting on someone's desk already. If you would like the certificates to be sent to you directly in the future, please contact us on support@educationperfect.com.

Possible cause 3: Your event wasn't one of the five events in the Education Perfect World Series

We only send physical certificates for the five events in the Education Perfect World Series:

  • Education Perfect Social Sciences Championships
  • Language Perfect World Championships
  • Education Perfect Maths Championships
  • Education Perfect English Championships
  • Education Perfect Science Championships

If you would like to create certificates to award to your students for another event, please see How do I create certificates for my students? 

Requesting replacement certificates

If you can't find your certificates anywhere, please send an email to support@educationperfect.com. We will be in touch as soon as possible to organise digital copies of the certificates or physical replacements.